12/17/2023 0 Comments Flare two piece![]() ![]() Customs Charges : The prices within the online store do not include relevant overseas duties and other customs charges you may incur.We are unable to provide compensation to customers for any unexpected delays with your delivery once the item has been dispatched from our warehouse. Delivery Delays: During busy sale periods or new collection launches, your order may not always be delivered within the specified delivery time frames.But since our products are handmade, please know that our staff and operation team might be affected by COVID-19 resulting in delay in dispatched. We are doing our best to make all your products on time in our warehouse. Many couriers are operating on limited staff and shipping delays are unfortunately out of our control. COVID-19 Impact: Please allow extra time for delivery and dispatched as a result of COVID-19.All products are marked to clear and not eligible for a return unless confirmed faulty by our team.Any unauthorised Final Sale items which are posted back to Burlywoods will be refused upon delivery and returned to the sender. Burlywoodsis also NOT responsible for any incorrect shipping information you provide.Final Sale ItemFinal Sale styles are last chance styles and will not be restocked. ![]() And we are NOT liable for any misplaced, lost or stolen item/s. And we are unable to provide shipping labels.Ä«urlyWoodsis not responsible for customs fees, taxes.The customer is responsible for all return or exchanges shipping costs.The original shipping fees are non-refundable.To ensure a smooth return process and for the security of both our customers and our business, we kindly request that you retain the tracking information for your return package. Please remember to keep the tracking information for your return package.Alternatively, if you prefer not to have the item reshipped, we can provide a gift card of the same value.* Faulty problems include broken holes, unsewn seams, and damaged reserves the right to address any other faults or issues not mentioned above. We work hard to ensure every piece from our collections arrives to you in perfect condition.However, in the unlikely event that an item is delivered as faulty, we kindly request that you notify us by email within 7 business days of delivery, and we will be more than happy to assist you.If you receive a faulty item, our sole responsibility is to replace the item with a new one. Conversely, if the replacement item is less expensive than the original, we will email you a gift card with the difference value. If you wish to exchange for a more expensive product, you will need to pay the price difference. Once we confirm the item has been returned correctly, a gift card will be emailed to the email address attached to the order and valid for 12 months. Please do not send packages to the waybill address. A receipt and proof of purchase is available.Accessories( Press on nails, necklaces, gloves and leggings) non-returnable.Earrings cannot be returned (for hygiene reasons).The item does not have any odor (including deodorant, perfume, body odor or washing powder).The item has hygiene stickers still in place (Swimwear).The item has absolutely no marks or stains (including makeup and spray tan).The item is unworn and in original conditionwith all the tags still attached. ![]() We will process your return request within 24 hours and provide you with further instructions.We accept returned for Gift card or Exchange Only.Styles returned are subject to rejection if they do not satisfy the following requirements: This will help us confirm that the tags have not been removed and ensure a smooth return process. ![]() Please ensure that the photos clearly display the tags attached to the item(s).
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